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Versa got hot and stopped working

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‎08-14-2019 02:29 - last edited on ‎08-15-2019 09:42 by Fitbit Moderator

‎08-14-2019 02:29 - last edited on ‎08-15-2019 09:42 by Fitbit Moderator

Hi

 

I have just had my Versa on charge for an hour and gone to check on it and the watch and the charging unit are burning hot.  The screen on my Versa will now not turn on.  Previously to this the battery life was not even lasting 12 hours and I tried all tips including turning off sync etc.  I have only had it 8 months! Can anyone help please!

 

 

Moderator edit: updated subject for clarity

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‎08-15-2019 09:41

‎08-15-2019 09:41

@KirpsP welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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