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Versa got water inside the sensor

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‎11-09-2020 01:44 - last edited on ‎11-09-2020 13:17 by Fitbit Moderator

‎11-09-2020 01:44 - last edited on ‎11-09-2020 13:17 by Fitbit Moderator

Bought my watch last year. Worked fine till I come out from shower few days back. Later discovered that watch not working. Tought that battery died. Tried to recharge... Nothing... Tried holding all buttons down to start it.(Usually that worked when battery had died) Still nothing. Discovered water inside sensor area. Don't know what to too. The shop where I bought it went bankruptcy. So theres nothing I can do? Just lost my money... 

 

 

Moderator Edit: Clarified subject

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‎11-09-2020 13:20 - edited ‎09-19-2023 05:35

‎11-09-2020 13:20 - edited ‎09-19-2023 05:35

Hi there @Merku, welcome to the Community Forums. I'm sorry to hear that your Versa got water inside the sensor, I understand where your concern is coming from and how you must be feeling. Thanks for already trying to solve the issue prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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