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Versa green light/heart monitor not working

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‎12-09-2020 14:44 - last edited on ‎12-10-2020 12:33 by

‎12-09-2020 14:44 - last edited on ‎12-10-2020 12:33 by

My green light which monitors heart rate is not working. I tried to reboot app, reset, and even factory reset! So now no heart rate or heart monitoring!

 

 

Moderator edit: subject for clarity 

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‎12-10-2020 12:33

‎12-10-2020 12:33

Welcome to the Fitbit Community, @Dcreek516.

 

I understand how you are feeling about the issue with your watch. I appreciate your troubleshooting efforts and recommend confirming our heart-rate tracking troubleshooting steps in our help article What factors can affect my heart-rate reading on my Fitbit device?.

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-14-2020 11:17

In response to LiliyaFitbit

‎12-14-2020 11:17

Tried everything nothing's working:( It stop working after I cancelled Fitbit premium.

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‎12-14-2020 11:46

In response to Dcreek516

‎12-14-2020 11:46

Thank you for your reply, @Dcreek516.

 

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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