Versa green light off

[smylzalot]

Hi,

The green light on my Versa won’t turn on at all. Tried turning it on and off as well as turning heart rate on and off. Nothing works so far. Not sure what to do next. Any help would be much appreciated.

[ChanelleS9]

I have the same issue right now 😞 

turned the heart rate on and off, switched my versa off. Try resetting it (do sync it first). ... None of these worked for me, but hoping you’ll have better luck. I have now sent Fitbit an email. If you do manage to get it to work, I would very much appreciate if you could let me know! 

[smylzalot]

Hi ChanelleS9,

I tried turning the watch and the heart rate monitor off/on and re-syncing something like 5 times and managed to get it to work. Hope it works out for you too.

Take care

[Kylaarnett]

Call them. It happened to me twice now since June. They make you reset it and go through troubleshooting which was pain but when that doesnt work they send you a new one. I just had to do that with my second one yesterday. 

[Kylaarnett]

Call them. After troubleshooting and they'll do a factory reset. Then for me that still didn't work. So they will send you out a brand new versa. I got my versa in June and last night they are sending me my second one from having the green light stop. So I'll be on my third versa since June. 

[ChanelleS9]

Thanks for the info 🙂 Kylaarnett (Jogger)