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Versa green lights are not working

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‎11-19-2019 03:27 - last edited on ‎11-19-2019 07:54 by Moderator Alum

‎11-19-2019 03:27 - last edited on ‎11-19-2019 07:54 by Moderator Alum

Hi, the green LED light is not working for me either and is not tracking heart rate or sleep.  I've tried turning on and off the heart tracking through settings.  I've also tried restarting and shutting down the versa several times.  Finally i tried the factory reset and nothing happened.  I've used it successfully for almost a year and all of a sudden it stopped working properly.  I've also tried using it on my other wrist but it doesn't work.  Help please.

 

Moderator edit: Subject for clarity.

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5 REPLIES 5

‎11-19-2019 03:33

‎11-19-2019 03:33

The heart rate monitor on my Versa has also stopped working

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‎11-19-2019 07:53

In response to TMalholla

‎11-19-2019 07:53

Welcome to the Community Forums @TMalholla and @SunsetRunner. I'll be glad to give you a hand with the issues with your Fitbit Versa.

 

@SunsetRunner Thank you for all the steps that you've performed in order to see again your heart rate and sleep tracking. Since this didn't work, please keep in touch with our representatives from customer support. You will get a follow up email shortly.

 

@TMalholla Please try the steps suggested here: Why don't I see my heart rate on my Fitbit device? 

 

Keep me posted on the resolution of this.

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‎11-19-2019 08:22

In response to YojanaFitbit

‎11-19-2019 08:22

Yes, I have tried all troubleshooting methods. Thank You.

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‎11-19-2019 12:31

In response to TMalholla

‎11-19-2019 12:31

Thanks for getting back to me @TMalholla.

 

Thank you for all the steps that you've tried to fix your Fitbit Versa. I've requested a case on your behalf, one of our representatives will be getting back to you shortly.

 

Let me know if you have questions about this. 

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Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎09-02-2021 22:54

In response to YojanaFitbit

‎09-02-2021 22:54

I am having the same issue. The LED sensors on my Versa no longer work; I can’t read my BPM. I have restarted the device and I’ve done a factory reset. I have tried toggling the heart rate on/off in settings. I have done everything suggested to troubleshoot. Please advise. 

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