Versa green lights don't turn off when the watch is off

[ReddMocha]

I understand the green lights are to blink and whatnot. I also understand that if you shutdown your versa they should also turn off. 

Tonight, my green light came on solid and will not turn off. I have burned through 10% battery in 20 minutes. When I shut the device down, it stays on solid. 

I cannot seem to resolve this. 

Help!

Moderator edit: updated subject for clarity

[NellyG]

Hi @ReddMocha go into the settings app on your watch and turn HR to OFF. Then restart your Versa several times and then go back and turn HR to ON. If that doesnt resolve it then try turning your Versa off in the Settings App (and s roll down to about) and leave it off for a couple of hours and then turn it on again. If you still have a solid green light then please come back here.

[ReddMocha]

No that doesn’t work. In fact, the light stays in while the Versa is Off 

Moderator edit: format

[NellyG]

Thabks for trying it. I have flagged a moderator to come and help you.

[ReddMocha]

Thank you

[Chanecoach]

I am sitting with the exact same problem!! I have factory reset my versa 4 times, with in the settings and via the buttons! Nothing seems to be working. Also its not even a month old! 

[ReddMocha]

Good luck. Mine was considered out of warranty because warranty starts with the original purchase not the replacement.


Moderator edit: format

[Chanecoach]

Mine does not switch off! It does not read HR nothing, i am very irritated as i swim for a living and now this happens. Brand new watch that does not work properly

Regards
Chané

[DavideFitbit]

Hello @Chanecoach, I'm sorry to see that you've been having trouble with the heart rate.

Before considering other options, I would recommend performing a restart and to follow all the instructions in this article to improve the accuracy of heart rate information: How to I improve the accuracy of my heart rate rate reading?  This has been useful to other users who have experienced something similar. 

If you continue to experience the same behavior, you can also try performing a factory reset following the steps listed here. 

@ReddMocha, it is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback about this; comments from users are always useful to continue to improving the quality of products and services.

Keep me posted. 

[ReddMocha]

Understood. Would be easier to swallow though when your new replacement would have lasted longer than 3 months from the same exact issue.

Sent from my iPhone

[DavideFitbit]

I'm sorry to see that you've experienced the same difficulty with the replacement device, thank you for your feedback and for sharing your experience with this @ReddMocha.  

[lodee]

@DavideFitbit , I've gone through the steps to perform a restart and have shut down my Versa but the light does not turn off at all even when shut down.

[DavideFitbit]

Hi @lodee, welcome to the Fitbit Community forums. 

Thank you for all the details that you've provided and confirming that you already tried the restart procedure. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Keep me posted on the outcome. 

[lodee]

@DavideFitbit 

I did get in touch with a representative and essentially there's nothing they could do about it as this is a product defect and I'm out of my warranty time frame. I was offered a discount code on select Fitbit items but none that I'm interested in. The discount does not apply towards the Versa 2 which would make more sense as I would imagine any bugs would be semi-fixed with the second version. The representative was very patient and kind but I wasn't satisfied with the outcome at all and will most likely not be purchasing anymore Fitbit items when this watch eventually dies after only a year and 5 months of usage. We paid full price when it first came out and the return on investment was not worth it. 

[DavideFitbit]

Hello @lodee, thank you for your reply. 

I'm sorry to see that it wasn't possible to resolve the problem with with the green light. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback regarding the quality; comments from users are always useful to continue to improving the quality of products and services. 

Let me know if you have further questions. 

[Reaganann77]

I am having the same issue with my Versa. I’m burning through battery, and also the sleep tracker no longer works properly either. 

https://community.fitbit.com/t5/user/viewprofilepage/user-id/1885494

[nicon]

I'm having same issue since few days. Anyone able to help?

[JustPossible]

Mine just started with the same issue right after a software update. Glowing so bright that I could not sleep with it on my wrist. Went back to my Charge 2 until this can be fixed. 

I am thinking that I will not buy another Fitbit. I’ve bought 6 over the years because they don’t last much past the warranty period. My Versa is at just under a year and a half. I thought I would get more use after they started the interchangeable bands but ...

[DavideFitbit]

Hello @Reaganann77 @nicon @JustPossible, welcome to the Fitbit Community forums. Sorry for the late response. 

Thank you for confirming that you've been having the same problem with the green light of the Versa that is not turning off. 

@Reaganann77 @JustPossible, could you please also confirm if you already all the steps mentioned here earlier? 

@nicon, I've also been informed that you already contacted the Customer Support team about this .

Please keep me posted.  

[JustPossible]

Mine is completely dead since 7/28. 14 months and another Fitbit gone. Not happy.