Versa green lights don't turn off when the watch is off

[ReddMocha]

I understand the green lights are to blink and whatnot. I also understand that if you shutdown your versa they should also turn off. 

Tonight, my green light came on solid and will not turn off. I have burned through 10% battery in 20 minutes. When I shut the device down, it stays on solid. 

I cannot seem to resolve this. 

Help!

Moderator edit: updated subject for clarity

[DavideFitbit]

Hello @JustPossible, thank you for your reply and confirming that you're having trouble with the Vresa that is not responding.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[agnieszka.bursk]

Hello, I'm exactly the same, noticed that my battery doesnt last even for 2 days last 2 weeks, I've noticed little green light solid on even when the watch is turned off. Help! How to turn it off? Tried several times turning on and off watch. Didn't help at all

[DavideFitbit]

Hello @agnieszka.bursk, thank you for your reply and confirming that you've been experiencing the same problem with the green lights of the Versa watch that are not turning off.  

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know about the outcome. 

[agnieszka.bursk]

Many thanks for your help, the lady provided me with return label and promised to send me a replacement. Over the moon. How long it might take to troubleshoot and get it back? Will I get any updates about it from us during the whole process?

[DavideFitbit]

Thank you for the update @agnieszka.bursk, it's good to know that you'll be receiving a replacement soon. 

Regarding the possibility to track the shipment of the return label and the replacement, I recommend that you continue the communication with the Customer Support team so they can provide you with further details about shipment process. 

Keep me posted.  

[agnieszka.bursk]

Hi! Can you please help me? I'm really frustrated. Fitbit got my versa
delivered on Monday 24.08. I found out today that's still in the warehouse
after 7 working days. Was promised it will be passed to the right team on
Friday, today still in the warehouse. How long it will take to get it back
! Its ridiculous, especially that all the same I hear promises it will be
moving forward while nothing is happening. Help!

Agnieszka Burska

[digstuf]

Hi there,

I have the same problem as the rest of the people in this thread. A week and a half ago my HR light turned solid green and will not go away. No matter what I do, whether it's turned off, restarting or factory reset, it will not turn off.

A result of this is my battery is absolutely plummeting. I charged it last night to 100% at 11pm and by 7am it was on 9%... Usually my battery last for 3 days.

My zone minutes for the day are also at 705mins, which is extremely inaccurate (much to my dismay).

I have had Fitbit products for over 6 years now and never experienced this problem. Two of my family members both have the same Versa 1 as me and they have not experienced the same issues. I would love to know why this has just started to happen...

Moderator edit: format

[DavideFitbit]

@agnieszka.bursk @digstuf thank you for your replies confirming that you already contacted the Support team or that you already tried all the necessary troubleshooting steps. 

I've noticed the Support team has been taking a bit longer to reply via e-mail than usual. The best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around if you have further questions.