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Versa has a black screen after factory reset

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‎12-12-2020 17:59 - last edited on ‎12-13-2020 16:38 by

‎12-12-2020 17:59 - last edited on ‎12-13-2020 16:38 by

I have not used my Fitbit Versa since July since I have stayed inside the house since lockdown and found it pointless. 

I got a Samsung S20 for my birthday. Never set it up. Tried it now and it refused to detect after restarting the watch, uninstalling and reinstalling the app and removing the watch from the app. I tired a factory reset. Now it is black and won't turn on no matter what button combination I press. Is there anything I can do to save it? 

 

 

Moderator edit: subject for clarity 

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‎12-13-2020 16:37

‎12-13-2020 16:37

Welcome to the Fitbit Community, @Elle72298.

 

Thanks for your troubleshooting efforts before posting in the Community. I appreciate the additional details and recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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