Versa has a black screen and won't charge

[Debo45]

My Fitbit won't charge and all it shows is the battery with a zero when I try to restart it. It was working yesterday.

Moderator edit: format

[JuanJoFitbit]

Hi @Debo45, welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.

[Lodyangel]

It's dying. Permanently. The new firmware updates are killing everyone's Versa's and they aren't doing anything about it. I have been a 10 year customer, they know it's the update causing this, and they only offered me a 25% discount on another piece of crap. No thanks. Time to check out Samsung or Garmin. 🙄

[JuanJoFitbit]

Hi @Lodyangel, thank you for joining us in this thread. I'm sorry to hear about the charging and screen issues that your Versa has experienced. I'm also sorry to hear that your Versa is no longer under warranty. The warranty period is good for 365 days, starting from the date of the first setup.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.