Versa has a black screen and won't reset

[rdporter92]

My fitbit Versa randomly bit the dust yesterday. My screen is dim but shows nothing and even when I try to reset it with the left and bottom button nothing happens at all. The logo won't come up like it has in the past. I can't get it to sync with my phone at all and I kept it on charge overnight with no success. This morning I can't even get a dim screen to come on.

[Christmaseve24]

Chat, but it's a holiday.  Try tomorrow Sent from my Sprint Samsung Galaxy S8.

[Surulez]

Yes. Same here. Mine went dead a week ago, got a replacement which worked fine for a day and now the same problem again. Won’t swipe, screen is still or completely dark, won’t respond to touching the button. Complained again and I’m receiving another replacement. Okay, this is no coincidence. Maybe a faulty software update? Either way, it’s costing them a lot of money and satisfied customers!

[Mahaa]

Exactly almost my story.. I guess its a System error.. what do you think
about it?

[Christmaseve24]

Reminds me of old iphonesSent from my Sprint Samsung Galaxy S8.

[Christmaseve24]

Hopefully they are working on it, it's ridiculous!Sent from my Sprint Samsung Galaxy S8.

[programmer123]

Hello,

My versa has been dead as well since yesterday. I hear it buzz for messages however the screen is black and not coming up.

That was the only way to track any activity we do(if any!) now that we are at home. Any solutions for the issue?

[programmer123]

Sorry to ask, where or how did you complain? Any email id to send message about it to Fitbit?

[Mahaa]

Fitbit support

[kellyholbrook]

who did you contact to get a replacement?  I can't find a number or email anywhere

[kellyholbrook]

was there an email?  

[Mahaa]

noreply@fitbit.com

[kellyholbrook]

thanks!

[airrich]

that email address won't get you a response, hence noreply.

https://help.fitbit.com/?cu=1&i=1

[jillian12]

Mine died today too.  I have an X and the message Data not cleared sync and try again, but I can't push any buttons to do anything.  So frustrating!

[Carol34287]

I have the same error, so its not just my Fitbit 2. Hopefully, it will reset itself.

I am calling them tomorrow.  Mine is only 4 months old.

[Allfit2020]

I went on Facebook and messaged them from there. They sent me a message asking for my email so they can pull up my conversations on the chat. They also sent me charging issues. I can guarantee they aren’t charging issues with everyone else dealing with the same thing. If they don’t correct this the right way, I will take my business elsewhere. I have loved fitbit but if they are making their watches faulty so more are bought in less amount of time, I’m out.

[Snoofie522]

I messaged them on Facebook as well, and they responded pretty quickly, but I don't mind admitting that I have no hope that they'll do anything.  For one thing, they clearly didn't even read my message carefully -- I specifically said that my device was a Versa, and the very first thing they said in their response to me was "We're sorry to hear that your Charge 3 has a black screen."  Um...hello? I don't have a Charge 3, I just told you I have a Versa.  Then they continued on to detail the steps on how to restart the watch (which I also very clearly told them that I had already done!)

Honestly, I think at this point -- and judging by the fact that people here have had several Versas that haven't lasted long without some kind of issue -- I'm really about to just toss this piece of crap in the trash and go with another company.  Fitbit used to be an awesome company to deal with and their devices used to be worth the money -- that doesn't seem to be the case anymore.

[Allfit2020]

After they took my info and decided to put a ticket for me. They came back and told me because my watch is over a year old (but under 2 years which is ridiculous for being “broken”) that they can offer me 40% off a fitbit versa lite (not my warch) or 25% off any new fitbit. I am not pleased with this response and have given them a chance to make it right. If not, I will be taking my business elsewhere. 

[Allfit2020]

Update, they can not replace my watch. So I’m out. They had a chance to make the situation right but they aren’t the company that wants to do that, they are making too much money forcing people to buy new watches every year and a half. I’m out!

[nv2ez]

I had the same issue last week and was able to speak with customer service.  Of course, I just missed the warranty deadline but was offered a discount on the purchase of a replacement.

Although your tracker is outside the scope of Fitbit's warranty terms, we want to offer you the following: 25% discount on a new Fitbit