Versa has a black screen and won't reset

[rdporter92]

My fitbit Versa randomly bit the dust yesterday. My screen is dim but shows nothing and even when I try to reset it with the left and bottom button nothing happens at all. The logo won't come up like it has in the past. I can't get it to sync with my phone at all and I kept it on charge overnight with no success. This morning I can't even get a dim screen to come on.

[Michelledynell]

My Versa is syncing to the app, but the display is not working correctly. It only shows vertical lines and no numbers. Tried charging and powering the watch down, but no success in changing the screen.  

[Mahaa]

Same here.. Im loving my fitbit.. it's my 2nd one.. but still if yhis is
not going to solve will switch..

[Mahaa]

Same here.. I have said my versa they said your charge 3🙄

[Snoofie522]

Heard back from them this morning....my Versa is "outside the warranty period" but they're giving me 25% off a new Versa.  

Bye-bye, Fitbit.

There's no way I'm spending money on a new Versa (even with a 25% discount) when the one I have stopped working in less than six months, especially since this is obviously an issue that other people are also having.

[CamaroMary]

Mine is 8 months old too. They keep saying to check that it is charged.
They don't seem to understand that the screen is black and won't do
anything. 😣

[Mahaa]

My versa is fine now after 40 hours.. wait yours will be fine too soon

[Snoofie522]

Well, I hope so, but I'm not too optimistic about it.

[nv2ez]

Was that after 40 hours on the charger? Because my Versa is still syncing
but the screen hasn't changed.

[Snoofie522]

Yeah, that's what I'm wondering too.  Did it just start working again out of nowhere after 40 hours, or.....?

[Michelledynell]

Nope, not yet. I have charged my watch, changed the watch face, and restarted the phone. No luck in getting it to change yet.

Sent from my iPad

[Michelledynell]

My watch is fully charged, but not working.

Sent from my iPad

[jachubby]

I contacted them on Twitter & I’m getting a replacement sent to me. Should get it by next week

[Snoofie522]

Well, you're lucky. I've had mine for exactly three months, and all they are willing to do for me is 25% off the purchase price of a new one because I'm "out of the warranty period."

To put it bluntly, that's a **ahem**ty warranty.

[jachubby]

that makes no sense you need to get on Twitter & demand a replacement

[Snoofie522]

I have.  I've gone on Twitter and demanded a replacement, I've left a comment on the Fitbit FB page demanding a replacement, and I've spoken to several agents online via live chat and demanded a replacement.  The last agent I spoke to, she gave me the usual junk about "we cannot offer you a replacement as you are outside your warranty period".  I pointed out to her that on the actual Fitbit website, it states that the warranty period is 12 months, and that my device is nowhere near that old.  

And she says, "Well, since you mentioned that, please provide proof of purchase in the form of a receipt."

So...like, what? They're not going to do anything for people unless they specifically point out that they know the warranty policy? And of course I bet you can guess what the problem is now: I don't have my bloody receipt anymore (I hung onto it for 3 months but then threw it out) and the store where I bought it is closed, for obvious reasons.  I have no way to get my hands on a copy of the receipt.  But they can see that my Fitbit account was opened on September 15, 2019 -- so hello, that's when I bought the device.  But no, I'm still stuck.

My next step is to file a complaint with the Better Business Bureau, because this is shoddy business practice and they need to answer for this.