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Versa has a black screen but green light is on

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‎09-26-2021 00:02 - last edited on ‎09-26-2021 19:17 by Fitbit Moderator

‎09-26-2021 00:02 - last edited on ‎09-26-2021 19:17 by Fitbit Moderator

My screen stays black on my Fitbit Versa. But I know its open as green light at the back is on, my alarm went off on its usual time and it vibrates when i have notification. 

I tried everything that has been mentioned in all forums: reset, reboot, restart, now I read to remove the device and place it back. I did but **ahem** it asks for the 4-digit showing on the fitbit and the screen is all black - helpppp please😭 

 

Moderator edit: updated subject for clarity

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‎09-26-2021 19:17

‎09-26-2021 19:17

Welcome to the Fitbit Community, @Elay03.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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