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Versa has a blank screen after been charged

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‎06-24-2018 12:41 - last edited on ‎10-25-2021 17:03 by Fitbit Moderator

‎06-24-2018 12:41 - last edited on ‎10-25-2021 17:03 by Fitbit Moderator

I have a new Fitbit Versa (yesterday), the device has been charged. It went down to 20% today and I charged it however after the charge I had a blank screen and the device is not responding. Any advice?

 

Moderator edit: added label

Moderator edit: subject for clarity

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4 REPLIES 4

‎06-24-2018 13:18

‎06-24-2018 13:18

Do a Restart and do it several times if necessary.

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‎06-25-2018 00:29

In response to SunsetRunner

‎06-25-2018 00:29

Hi, tried this and it’s still blank and unresponsive.

 

any other tips?

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‎06-25-2018 00:49

In response to MurrayMints18

‎06-25-2018 00:49

Hi

 

I have the same problem.  Screen black-out, and a message on Clock Face Error.

I am using the original clock face from Fitbit.

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‎06-25-2018 07:11

In response to MurrayMints18

‎06-25-2018 07:11

@MurrayMints18 wrote:

Hi, tried this and it’s still blank and unresponsive.

 

any other tips?

Since you don't have a responsive screen, try the 3 button Factory Reset which, if successful, will return your watch to how it was when you took it out of the box.  Follow the instructions below very carefully and precisely:

 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset.

 

If that doesn't do the trick, contact Customer Support.

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