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Versa has a blank screen but still working

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‎07-10-2019 21:52 - last edited on ‎07-11-2019 07:29 by Fitbit Moderator

‎07-10-2019 21:52 - last edited on ‎07-11-2019 07:29 by Fitbit Moderator

I have a huge headache!!! My versa is still tracking my workouts but it has a blank screen.. I tried restarting and rebooting but nothing happens. I feel the vibrations but I still have a blank screen. HELP!!! 😭 Very upset!

 

 

Moderator edit: updated subject for clarity

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‎07-11-2019 00:37 - last edited on ‎07-11-2019 07:29 by Fitbit Moderator

‎07-11-2019 00:37 - last edited on ‎07-11-2019 07:29 by Fitbit Moderator

Hi @On_the_run_elii  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-11-2019 07:33 - last edited 5 hours ago by Fitbit Moderator

In response to NellyG

‎07-11-2019 07:33 - last edited 5 hours ago by Fitbit Moderator

@On_the_run_elii, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Versa display not working and thank you for restarting your device. Please try changing the clock face on your device by following these instructions.

@NellyG thank you for letting me know about this.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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