help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa has a red light on the back that won't go off and time is showring wrong

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2021 13:01 - last edited on ‎08-12-2021 14:42 by Fitbit Moderator

‎08-12-2021 13:01 - last edited on ‎08-12-2021 14:42 by Fitbit Moderator

My Versa has a red light on the back that won’t go off.  I have tried syncing it a few times.  The time is wrong too. 🤷🏻‍:female_sign:

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-24-2021 12:01 - edited ‎09-04-2023 10:11

‎08-24-2021 12:01 - edited ‎09-04-2023 10:11

Hi there, @Cabogal8. Welcome to the Community Forums. Thanks for the details provided in your post about the red light on the back of your Versa that won't go off.

As a first approach, I'd like to share with you that the red light on the back of your watch is used to track your EOV while sleeping. However, if the red light stays on even after you wake up and sync your Versa, I recommend confirming if your heart-rate tracking is turned on: on your device, open the Settings app > Heart Rate > tap to turn the setting On. For more information about tracking heart rate, see What factors can affect my heart-rate reading on my Fitbit device?  

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
5 REPLIES 5

‎08-24-2021 12:01 - edited ‎09-04-2023 10:11

‎08-24-2021 12:01 - edited ‎09-04-2023 10:11

Hi there, @Cabogal8. Welcome to the Community Forums. Thanks for the details provided in your post about the red light on the back of your Versa that won't go off.

As a first approach, I'd like to share with you that the red light on the back of your watch is used to track your EOV while sleeping. However, if the red light stays on even after you wake up and sync your Versa, I recommend confirming if your heart-rate tracking is turned on: on your device, open the Settings app > Heart Rate > tap to turn the setting On. For more information about tracking heart rate, see What factors can affect my heart-rate reading on my Fitbit device?  

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-23-2023 15:46

In response to MarreFitbit

‎04-23-2023 15:46

My fitbit has a red light and not detecting my heart rate.  I have turned the heart rate off and on, restarted my watch and tried manually syncing and nothing seems to work. 

Best Answer

‎04-28-2023 00:41

In response to Mrsalb

‎04-28-2023 00:41

Same here ... this is suddenly a very common problem!!

Best Answer

‎06-01-2023 16:46

In response to Mrsalb

‎06-01-2023 16:46

Same happening here. 

Best Answer

‎07-27-2023 07:31

In response to Mrsalb

‎07-27-2023 07:31

Mine does the same... did you figure it out yet?

Best Answer