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Versa has a white screen that fades in and out

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‎08-12-2019 07:47

‎08-12-2019 07:47

My Versa has a white screen that starts out the whole screen then slowly fades to a small circle then goes away but comes back every time. I have tried to reset and it still is not working. Plus I keep having to unlock with my phone. Any advise

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‎08-13-2019 05:58

‎08-13-2019 05:58

@aimbri04 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it shows a small circle and then the display fades out. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try changing the clock face to one developed by Fitbit and see if the issue get fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-13-2019 12:16

In response to JuanJoFitbit

‎08-13-2019 12:16

No it’s still there. Not as noticeable.

Sent from my iPhone
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‎08-19-2019 10:24

In response to aimbri04

‎08-19-2019 10:24

@aimbri04 I'm sorry for the late response. However, I appreciate the time spent trying the workaround mentioned above.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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