Versa has been factory set now it won’t setup with phone

[Cilla5]

My Versace was factory reset, when I turn it on it’s telling me to download app, I have done this and when I try to set up a new device it goes so far as giving me the code but then nothing on my phone to put the code into, it just goes back to main screen... help 

[Mlstabor]

I am also having this issue. 

[Cilla5 · Accepted solution]

Problem solved now, I ended up calling fitbit support

The issue was with the android phone i was using not being totally compatable.

I had to log in to my fitbit from another phone (i used a friends iphone) and setup the fitbit

then once i logged back into fitbit on my android, it was all good.

some minor errors with syncing but at least the fitbit is functioning now