Versa has been restarting on its own

[BIGFOOTFIT]

Pretty frustrated over here.

I love my Versa and I run about 20-30 miles a week. Over this last month, it has been restarting on its own. That is annoying in itself, however, the more frustrating part is that with each restart my clock loses a minute or two. I'll wake up in the morning to find my Versa about 20-30 minutes late. It wouldn't be an issue if it automatically sync'd, but now it won't even do that. Connection to my iPhone is constantly dropped and I have to force reboot my Versa a few times before I am lucky enough to finally get a long enough link to successfully sync my phone and watch. Great for the morning, but by the end of the day, I am back to being 20-30 minutes late again.

I have tried as many of the applicable remedies that I found on this forum. I reset my Versa to factory settings (no luck), I deleted and reinstalled the app on my iPhone (still no luck), and now I am at the point where sacrificing a chicken to the Fitbit gods might yield a better result.

Kidding aside, has anyone out there experienced the same situation? I refuse to believe that my Bluetooth on my iPhone is having issues. I don't have any connection issues with my other Bluetooth devices (earbuds, home stereo, etc.).

I've been a Versa user for close to a year, but I had a Blaze for much longer before that. I love the Fitbit platform and analytics, so I'd hate to look at competitor brands for alternatives.

Moderator edit: updated subject for clarity

[MarreFitbit]

@BIGFOOTFIT  Welcome to the Community Forums. I totally understand how you feel. Thanks so much for troubleshooting your Versa prior to contacting us. 

Since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

[BIGFOOTFIT]

Thank you very much for the follow up.

any idea on when I can expect a message?

I’ve recently seen the same issue with other forum members here. The sync’ing issues and clock being unreliable have forced me to keep my Versa in my bag. At least it still kind of counts my steps (right?).

[MarreFitbit]

You're very welcome @BIGFOOTFIT. They already replied to you. 😉 Please keep an eye on your inbox so you can be updated about the resolution of this matter and the answer to your inquiries. 

I'll be around if there's anything else I may do to assist you with. 

[BIGFOOTFIT]

 It has been one week and I have not received a follow up from tech support. I was issued a customer service ticket, however nothing has happened.  Honestly, I don’t anticipate anything will. After looking at all of the forum posts regarding the syncing issues, I feel that I am just one and perhaps thousands of users that are experiencing this glitch. Just imagine all of the Fitbit owners that don’t actually post about their problems. 

 I have noticed that the app has been updated regularly over the last week or two. It seems as if the TechTeam is at least trying. It would be nice to receive some sort of announcement from the TechTeam regarding these glitches.

I purchased this watch because I wanted accurate stats.  Now since it doesn’t link up with my phone, I no longer get accurate run data through the GPS. Heck, the clock doesn’t even work. This is a watch! 

For those of us that are on the fence regarding the next step, perhaps it’s time to look into an alternative brand.

[MarreFitbit]

Hi @BIGFOOTFIT. I totally understand how you feel. We're sorry to hear that you are going through this situation.

I've checked your support case and I could confirm that our Support Team replied back to your case after your last post. Please check your spam or trash folder to see if the email has went there. The case was created under the email address you used with the Community Forums. 

Let me know if you need further help.