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Versa has been set up but its screen says "connect to phone"

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‎05-08-2019 07:02 - last edited on ‎05-09-2019 06:54 by Moderator Alum

‎05-08-2019 07:02 - last edited on ‎05-09-2019 06:54 by Moderator Alum

Hello,

I got my Versa yesterday and have it connected to my phone (Google pixel 2). However when I hold down the left button and look at my settings, it says "Connect Phone" and gives short instructions for pairing it. Should it be displaying something different since it's already connected? I know that it's connected because it is syncing my data.

 

Moderator Edit: Clarified Subject.

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‎05-09-2019 06:56 - last edited on ‎03-08-2025 08:08 by Fitbit Moderator

‎05-09-2019 06:56 - last edited on ‎03-08-2025 08:08 by Fitbit Moderator

Hello @Becksisme thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you for a picture of the message showing on your Versa, this will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. Have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-09-2019 07:07 - last edited on ‎03-08-2025 08:08 by Fitbit Moderator

‎05-09-2019 07:07 - last edited on ‎03-08-2025 08:08 by Fitbit Moderator

@Becksisme A warm welcome to our Community!

I will gladly assist you with the message you are seeing on your Versa. This isn't related to syncing your device. It is related to the music controls via the Versa (for example you play your music via Spotify and stop, play the next or previous song with music controls). You can read more about it here and you can check the Versa's manual.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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