Versa has black screen, but still tracking

[JacVac]

Just a few days ago, my Versa screen went black. Still updates in app and tracks sleep and exercise but I can't see anything on the screen. I did a factory reset, and changed clock faces as suggested by tech support. Still can't see screen. Any suggestions? Why is this happening?

Moderator edit: subject for clarity 

[JacVac]

Anyone have ideas?

[onerecipeme]

Mine just did the same thing. It was just days after  I purchased a new clock face, so I switched back to my original one thinking the clock face download was the issue. But no, my screen is still black (with a dim backlight).  Any suggestions?

[JacVac]

Yup I am worried the clock face changing may have messed it up even more. This is very frustrating.

[LiliyaFitbit]

Welcome to the Fitbit Community, @JacVac @onerecipeme.

@JacVac Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

@onerecipeme Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts and the additional details and recommend restarting your watch: How do I restart my Fitbit device?

Hope this helps!