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Versa has condensation inside heart rate sensors

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‎11-12-2020 16:04 - last edited on ‎11-13-2020 16:39 by Fitbit Moderator

‎11-12-2020 16:04 - last edited on ‎11-13-2020 16:39 by Fitbit Moderator

Just got my fitbit versa not too long ago and have always brought it along to swim with me. No issues till yst. Batt went flat and couldnt get it on again! I found condensation in the sensor. Anyone knows whats happening??! I thought versa was supposed to be water resistant till 50M?

 

Moderator Edit: Clarified subject

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‎11-13-2020 16:38

‎11-13-2020 16:38

Hi @Cheryl.o, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. Because this is a hardware issue, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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