Versa has developed a yellow edge on the screen

[Halfpint54]

Hi there

I have a bright yellow edge on my Versa screen down the right side for a couple of months it just appeared out of nowhere. I have restart my Versa quite a few times and have changed the watch face just now did a factory reset. Now it will not sync with the app this is something new. Not to mention it just has the logo on the screen with many different languages. I even updated the Fitbit app. Not sure what else to do. 

Please please can you assist me. I love my fitbit watch and cannot afford a new one at all. I was retrenched. I cannot live without it. 

Many thanks

• Dee

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Halfpint54, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. We‘re taking into consideration your comments and sentiments.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[Halfpint54]

Hi there

Thank you for your email and I await further feedback from you.

Please see attached an image of my screen. It's still not responding back
to a clock face and the yellow edge did not disappear.

Kind regards

Dalene Appleton