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Versa has developed vertical lines on the screen

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‎07-21-2021 15:38 - last edited on ‎09-09-2021 18:18 by Fitbit Moderator

‎07-21-2021 15:38 - last edited on ‎09-09-2021 18:18 by Fitbit Moderator

Hi,

Since updating the firmware earlier this week, my Versa now has vertical lines on screen (mostly to the left hand side), also scrolls through steps/mileage etc on Home Screen on its own accord, just as though I am tapping it to scroll through, but I am not touching it. Screen keeps turning on and off itself, both when being worn and sat still,  even when left on bedside table or in charger cradle. 

 

I have tried the three button-reset method. 
I have changed clockface, same thing still happening. 
I have checked mobile app is up to date (I have an iPhone X)

I have shutdown and reset the Versa, no luck. 

Anyone else having the same issues?

 

Thanks in advance 

 

Moderator Edit: Clarified subject

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‎07-21-2021 23:47

‎07-21-2021 23:47

Update: screen has completely given up overnight , it’s still racking steps and responding (vibrates when I tap it) but watch face is now completely black 😔

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