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Versa has not been able to resync since last week

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‎09-16-2019 20:46 - last edited on ‎02-24-2022 12:42 by Moderator Alum

‎09-16-2019 20:46 - last edited on ‎02-24-2022 12:42 by Moderator Alum

My Fitbit Versa has not been able to resync since last week. I have since tried to do a factory reset and still no improvements. 
I have tried to connect my phone also via Bluetooth but is not finding the Fitbit to connect despite trying to switch the phone on and off including the Bluetooth
 
 

Moderator edit: subject updated for clarity
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3 REPLIES 3

‎09-16-2019 21:20

‎09-16-2019 21:20

I am having the similar issue with my Versa. Until last night, everything was fine. Now. I don't get text notification and WhatsApp notification vibrations. My phone and the app are updated. I have tried, reinstalling the app on my iPhone 7, restarting my phone and the Fitbit, double checking notifications and other recommended steps from the forum. It is still not working.

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‎09-16-2019 23:41

‎09-16-2019 23:41

Hi @Ninja94  What phone are you using? Is it on the Supported Devices List?

Try all the suggestions in THIS Help Article on syncing problems.

 

@b97000t Your phone is supported. Also try all the suggestiins in the HelpmArticle I linked above.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-17-2019 02:06

In response to NellyG

‎09-17-2019 02:06

I am currently using the new Huawei Pro 30. It was working fine about 2 weeks ago 

 

Since trying to do the factory reset I have not been successful in coming off the screen of downloading the app on my app store.

 

Could it be worth me going to the shop it was brought and exchang for a new one? 

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