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Versa has not registered my heart rate

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‎07-05-2018 03:30 - last edited on ‎07-06-2018 07:50 by Moderator Alum

‎07-05-2018 03:30 - last edited on ‎07-06-2018 07:50 by Moderator Alum

I just notice that my Versa has not registered my heart rate for 2 days now. Any idea what may be the problem or how to fix it. I have it since the day it came out and this is the 1st time I have any problems with it.

 

Thanks 

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎07-05-2018 05:39

‎07-05-2018 05:39

You may find the help article Why don't I see my heart rate on my Fitbit device? helpful. There are some troubleshooting steps you can follow to hopefully get you HR tracking back up and running.

Community Council Member

Nathan | UK

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Best Answer

‎07-06-2018 07:51 - last edited on ‎10-24-2025 14:44 by Fitbit Moderator

‎07-06-2018 07:51 - last edited on ‎10-24-2025 14:44 by Fitbit Moderator

Hey @Otero624, a warm welcome to the Forums and @N8teGee thanks for stopping by.

I would like to know if you keep having issues with your heart rate being registered? Have the instructions provided by our friend worked?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer