02-10-2019 09:15
02-10-2019 09:15
Yesterday my Versa quit logging my heartbeat and sleep, and the steps on the Versa do not show up on my phone app. How do you turn off the Versa and restart it?
02-10-2019 09:25
02-10-2019 09:25
Mine too!!!!
02-10-2019 10:25
02-10-2019 10:25
Mine isn’t working either- it stopped yesterday.
I wonder if there is something glitchy. I was also getting notifications that I had new messages- but I never did.
02-10-2019 10:32
02-10-2019 10:32
So did mine.
02-10-2019 12:12
02-10-2019 12:12
Fitbit Versa heart rate has stopped and it is not showing hourly steps in app nor is it showing sleep, was working fine until 2 days ago
02-10-2019 12:53
02-10-2019 12:53
Mine too. Any hints?
02-10-2019 13:18
02-10-2019 13:18
I found this on a Google search so I reset and as of now it is once again showing heart rate, I did not have to use the charging cable to do this reset
02-10-2019 13:32
02-10-2019 13:32
02-10-2019 13:32
02-10-2019 13:32
I read how to restart on the forum and decided to try it. One only has to hold the left button and bottom right until the Fitbit logo appears on the screen. It worked for now my steps and heartrate are showing up both on the Versa and my phone app. Tonight we'll see if it records my sleep once more as it did not last night. Thank you for your suggestion also, yet I learned one only has to press the two buttons, not all of them. It appears that the Versa software must've had a glitch yesterday considering how many others were affected by it also. I did see that they were doing a maintenance on a message when scrolling through everything, trying to figure out what it was yesterday. Perhaps their maintenance screwed it up for many of us.
02-10-2019 14:46
02-10-2019 14:46