help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa has stopped sending heart rate/calories/sleep data from my device to the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2019 05:18 - last edited on ‎12-09-2022 10:33 by Moderator Alum

‎07-30-2019 05:18 - last edited on ‎12-09-2022 10:33 by Moderator Alum

Since about 3pm yesterday (UK time) my Versa has stopped sending heart rate/calories/sleep data from my device to the app - I have contacted Fitbit and have been told that there is an issue affecting all Fitbit users with the same problem - is this true?  Is anybody else having the same problem?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-02-2019 15:55

‎08-02-2019 15:55

Welcome to the Fitbit Community @Steveybabes. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your data from your device to the app. Thank you for taking the time to get in touch with our Support Team. I would like to confirm that we are performing maintenance and all services should be back up shortly. Do you still experience any issues with syncing your data? You can double check the troubleshooting steps in this help article: Why won't my Fitbit device sync?

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes