Versa has stopped vibrating and showing texts

[Keljb13]

Within the past week my versa has stopped vibrating and showing texts. I have checked all settings and there were no changes.

Moderator edit: Subject for clarity

[Kkeglar]

Same here.. well, I'm getting notifications but mine no longer vibrates. Not even for the alarm or timers. It happened after the update. 

[NellyG]

Hi @Kkeglar  @Keljb13  Please try restarting your Versa several times. If that doesnt help try a Factory reset (settings App on the watch and scroll down to About). Ifbtje problems persist, please come back here.

Restart your tracker

[Kkeglar]

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@NellyG wrote:

Hi @Kkeglar  @Keljb13  Please try restarting your Versa several times. If that doesnt help try a Factory reset (settings App on the watch and scroll down to About). Ifbtje problems persist, please come back here.

Restart your tracker

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I have restarted it 3 times and also did a factory reset and it's still not vibrating for anything. 

[NellyG]

Hi @Kkeglar I habe flagged a moderator to come and help you

[YojanaFitbit · Accepted solution]

Hi @Keljb13 welcome to the Community Forums. It's great to have you here. Thanks for reaching out @Kkeglar, we'll be glad to give you a hand with this. 

@NellyG Amazing troubleshooting, thanks a million for taking the time!

@Keljb13 You can try what @NellyG suggested. Restarting your Fitbit is a great option in case that your Fitbit Versa gets stuck. You can also check some other troubleshooting steps for text notifications here: My Fitbit device isn't receiving notifications from my phone.

@Kkeglar Thanks for trying to restart your Versa. I noticed that you already have a case open for this issue with our support team. They will be taking care of you.

I'll be around in case that you have questions. 

[Keljb13]

I restarted it a few times and it seems to work. Thanks

[YojanaFitbit]

Hi @Keljb13! You're welcome. I'm glad to know that you found help on the Forums, we're here to help all members. Please feel free to come back at any time, we try to take care of all the members of our family. 

I dont' know if you're familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?

Keep stepping around in the Forums!