Versa has vertical red lines on the screen

[Sjwills88]

I had a new versa in April/May and in the last few weeks red/pink vertical lines have been growing on either side of the screen. Any ideas what has caused this? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Sjwills88, welcome to the Community Forums. I'm sorry to hear that your Versa's screen has developed vertical lines, I understand where your concern is coming from. I'm not sure what might have caused this, but I'll be glad to help you.

If you haven't done so yet, please try the suggestions below:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. If step #1 doesn't work, please restart your watch by following the steps from this help article: How do I restart my Fitbit device?

Let me know how it goes. 

[Sjwills88]

Thank you MarreFitbit. 

I have tried both of those things but still have the vertical lines. 

Any other tips?

Thank you

[MarreFitbit]

Hello @Sjwills88, thanks for the update.

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[Anuj_Bawa]

Hey @MarreFitbit I was reviewing the online communities for the similar issue. But for me it started happening after 17 months of purchasing my Fitbit Versa. And we immediately went into a lockdown a week after I noticed it in Feb 2020. 

I'm based out of India and there is no authorised seller here who is willing to help as we are still in a lockdown.

There has been no physical damage to the watch and it has never been dropped. Pls help!!

[MarreFitbit]

Hi there, @Anuj_Bawa. Welcome on board. Thanks for sharing the details about the issue with your Versa. I understand how you must be feeling. 

If your tracker suffers damage while under warranty, please contact Customer Support. Discounts and replacements depend on tracker model and other factors.