Versa has vertical stripes across the screen

[Mariek76]

Yesterday my versa **ahem** down suddenly. I thought maybe battery was empty but I Just charges it that evening before.. So I put in on the charging device.. Thuis morning I startend it. 100% it says. But then the screen was like working with Black vertical stripes.. Hard to see whats in it. So I thought reset.. But the same.. Then I put it to factory settings, after restarting stil vertical stripes only now only the dotted square in my screen and i think chineese signs so now I am so lost.. Lost without my versa:-(

Please save me. It is a versa from june 2018.. I bought it through a online store. Wished I didn't done that, now I have nowhere to turn to.. Van you please help me?

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @Mariek76! I'm sorry for the late response. I totally understand how you feel. 

I appreciate the steps you tried in order to solve the vertical stripes on your Versa. However, since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community Forums.

If you have any questions, don't hesitate to let me know.

[VinayDubal]

I also have same problem and I to did all this procedure Rest my versa Added software again Dead battery then recharge to 100% Still it shows a vertical white line on the right side where there are 2 buttons

[KayleeAmanda]

Our two versas did this after we took them swimming before they both died completely. Hope this doesn't happen for you.

Swimproof. Ha ha ha. Yeah right. 

[Mariek76]

I did swim with it several times. But my battery also went from 99% to 0% within 3 hours..

I contacted my supplier, they reacted by saying that I should contact Fitbit support amd so I did. I stille don't have a clue why it crashed. I Just know that I truly like fitbit and thanks to fitbit support I am now back on track.

[KayleeAmanda · Accepted solution]

That's good. One of our two that died had 95% battery and the other one had 74% before swimming and went completely dead after exiting the pool. You probably have a good one. 

[18rags]

my versa has these stripes running down the screen on the right side making it very difficult to read.what can be done to fix it.

[Mariek76]

Nothing I send it back... And under warrantee I received a New one

[carlynyhus]

I have the same problem. Restarting it isn’t working - maybe I’m not doing it right. If someone could help that would be great 🙂