Versa has water condensation on back

[AnnMC1]

after a run the display on watch was flipping continuously to different screens.  The time was off and would catch up.  I turned the watch off and it continued to do this.  Put it on the charger, the screen went black and now won't work at all.

Moderator edit: format

[DramaQueenDiva]

Hi @AnnMC1, it sounds like some of the condensation you mentioned in the title of the posting may have gotten into the watch somehow.  Have you tried drying it out with white rice?  My sister did that with her phone after dropping it in the lake one day and it worked wonders after we put it in white rice!

[AnnMC1]

I've had it in rice since yesterday morning, no change

[JuanJoFitbit]

@AnnMC1 Welcome to our Fitbit Community! In addition to the rice workaround that shared my friend @DramaQueenDiva, please restart your Versa as described in this help article. After this, check out if the display of your Versa comes back to life.

Keep me posted on the outcome! 

[AnnMC1]

The rice and restart did not work.  Called fit-bit support and they are sending me a shipping label to return my versa.  Do you know, if they send that email or USPS?

Thanks for responding to my issue.

[JuanJoFitbit]

@AnnMC1 Thank you for getting back! I'm glad to hear that our Support team is handling your case.

Regarding your question, the shipping label will be sent via email.

Let me know if you have more questions! 

[AnnMC1]

Thank you for reaching out. Have not received the shipping label, does this take some time ?

[JuanJoFitbit · Accepted solution]

@AnnMC1 I was able to get in touch with our Support team recently in regards your case and was told that they contacted you via email recently.

Please check out your email account in order to follow up.

I'll be around if you have additional questions! 

[JoGamler]

I have the exact same problem I contacted Fitbit and they said they wouldn’t replace it. So disappointed. Before when I had a problem they sent me a new tracker but not this time.

[JuanJoFitbit]

@JoGamler I'm sorry to hear that your Versa couldn't be fixed and I'm sorry to hear that it's not longer under the warranty period.

I totally understand how you feel about this and I appreciate your feedback and comments about this since this helps us to keep improving.

Please check out this page for more information about the warranty policies.

[Aglawson85]

Can I find out what their answer was to this question. Mine is doing the same!

[AnnMC1]

had to send my Versa to the company, they replaced with new one

[kynrc]

Hi there! I am experiencing a very similar problem with my Fitbit Versa. It was charged over halfway and all of a sudden was just a black screen. I tried to charge it with 2 different chargers, and both of them work. I have also tried to restart it a few times using all of the methods but the screen remains black. I have noticed that when I charge it condensation appears on the back under the sensors. What else do I need to do?

[Bootcamp40]

mine is doing the same thing - the watch is a replacement and less than 1 year old!!! Did you get an answer to your post?!

[Aglawson85]

No I didn’t. It was trashed. I switched to the Charge 3.

Sent from my iPhone

[SunsetRunner]

It's my second fitbit versa that does it my last one was on guaranty till may last year so my new one make it this long and now just as friday she did the same thing! I'm seriously thinking of going with apple watch just because the problem with the water resistance. Note that i never wear it in the shower or spa only in the pool and in a river

[JoGamler]

They did not replace it. I started just buying mine off eBay where they
have a two year warranty.

[SunsetRunner]

I talk to the support team and they are sending me a new one by mail and since they don't have any fitbit versa 1 anymore they are sending me an versa 2 instead so I'm glad i talk to them

[Bootcamp40]

Just to follow up - my options from Fitbit support are to use a 25% off coupon to buy another $$$$$ Fitbit product, or nothing. I can’t believe with how expensive they are there is zero expectation it will last more than a year! I’m going to a competitor 😞 

[SunsetRunner]

Poor you , i was thinking the same thing before they offer me to sent a new one by mail it's my second fitbit versa 1 that got this problem now with the one they sent i have a versa 2 but i don't get why they don't won't you to have a new one like me it's the same problem with the same ending happiness... anyway if this one does the same i'm going to change for an apple watch for sure