Versa hasn't been able to sync for 2 weeks

[Laurenleigh]

Iv been trying to sync my versa since 23 August. It says device not found on the app? Iv restarted the watch and app and tried connecting to wifi.... That also doesn't allow me to set up wifi?

[SunsetRunner]

Hi Lauren. did you already updated your Fitbit app? If not, go to the Play Store, press my apps and update Fitbit. If yes, try the following:

1. Close your Fitbit app on your Phone and deinstall it.

2. Restart your phone

3. Reinstall the Fitbit app, start it and enable BT.

4. Restart your Versa

5. Sync your Versa with the Fitbit app on your Phone.

Hope this will solve your problem. Regards kuzibri

[JuanJoFitbit]

@Laurenleigh welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped syncing your data. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared @SunsetRunner.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀