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Versa hear rate monitoring not working

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‎05-28-2020 14:46 - last edited on ‎06-25-2020 07:34 by Fitbit Moderator

‎05-28-2020 14:46 - last edited on ‎06-25-2020 07:34 by Fitbit Moderator

Hi,

I see the Heart Rate Monitor is an issue for a lot of us. Is getting a replacement the only way to finally be done with this issue? I've tried restarting my Versa, uninstalling/reinstalling the app, going to settings and unchecking heart rate then rechecking it. I got it working yesterday for about an hour or so but BPM never went above 70 and I was walking for about 40 minutes. Please help!

 

 

Moderator edit: updated subject for clarity

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‎06-25-2020 07:33

‎06-25-2020 07:33

Hi @Char831, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa has experienced heart rate tracking issues. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a replacement unit was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe! 😀

JuanJo | Community Moderator

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