Versa heart rate, active minutes and calories tracking issues

[CaitH155]

Yesterday, I noticed my heart rate get to 202 during a light workout and knew it wasn't right. Later that night I checked my stats and had 167 active minutes which was not right, I really only had about 60-70 active minutes. This morning I woke up with 48 active minutes (after sleeping soundly) and over 1200 calories burned. Looking back to yesterdays stats it says I finished up with over 300 active minutes! This morning I have shut the Versa off with no luck, then factory restarted it with no changes in the crazy tracking. As of now it says my heart rate is resting 140 (normally around 60) and that I have 70 active minutes. Please help me fix this issue!

Moderator edit: format

[JuanJoFitbit]

Hi @CaitH155, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the heart rate, active minutes and calories tracking issues that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they sent you an email with some instructions. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.