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Versa heart rate and battery draining issues

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‎08-12-2019 12:49 - last edited on ‎08-13-2019 07:53 by Fitbit Moderator

‎08-12-2019 12:49 - last edited on ‎08-13-2019 07:53 by Fitbit Moderator

I received the Versa as a gift in May 2019. I love it and it worked great until about Mid-July. At that time, it stopped tracking my heart rate and the sensor lights are not working. Then two weeks ago, the battery began draining quickly. Before a charge would last 4-5 days, and now it will only last 1 day if that. I didn't make any changes to the Versa settings or on the app during this time so am not sure why the battery started going so quickly.

 

For the sensors/heart rate issue, I tried turning off heart rate, synching, performing a restart and turning on heart rate and synching. I performed the restart several times. I also did a factory reset today. I'm using the default clock face. The sensors still don't light up.

 

For the battery issue, I've followed the charging instructions and also the tips to extend battery life. It will still not hold a charge. Tips I followed: brightness is on auto, turned off notifications, don't use any other apps, using default clock face, among others.

 

Thanks

 

 

Moderator edit: updated subject for clarity

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‎08-13-2019 07:52

‎08-13-2019 07:52

@RBSchust welcome to our Fitbit Community! Regarding the heart rate and battery draining issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you were sent a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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