Versa heart rate and sleep stages tracking issues

[Siddhant_Shah]

Since updating the firmware on my Versa, the heart rate sensed has been ridiculously high, even when I'm resting. I cannot and wasn't at 160 BPM when relaxing on my bed.

The sleep stages functionality has stopped working too. Have stopped getting sleep stage data completely since the update.

Please note I'm wearing the Versa the same way I was before, I've already done a factory reset and reboot on the Versa and have reinstalled the app on my phone (as well.

Please get me back to the previous firmware, because this is definitely a bug, not a feature.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Siddhant_Shah, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear about the heart rate and sleep tracking issues that your Fitbit Versa has experienced. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, please let me know if you performed the factory reset as listed below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch

Finally, monitor your Versa for the next 48 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Siddhant_Shah]

Hello,
Thanks for the reply.
I tried the steps mentioned and monitored for 3 days. Did it twice rather.
And after a week, the problem still persists. Please note that this started
after the firmware update.
--
Regards,

Moderator edit: removed personal info

[JuanJoFitbit]

Hi @Siddhant_Shah, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.