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Versa heart rate and sleep tracking issues

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‎07-21-2020 20:39 - last edited on ‎07-28-2020 07:08 by Fitbit Moderator

‎07-21-2020 20:39 - last edited on ‎07-28-2020 07:08 by Fitbit Moderator

The sleep tracking and heart rate tracking has stopped on my versa for several days now.. The green light on the back is off and I have tried all of the reset stuff imaginable. Does anyone know how I can contact customer support anymore? Thank you.

 

 

Moderator edit: updated subject for clarity

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‎07-28-2020 07:07

‎07-28-2020 07:07

Hi @pixiedust1382, welcome to our Fitbit Community! I'm sorry to hear about the heart rate and sleep tracking issues that your Fitbit Versa has experienced. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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