Versa heart rate and sleep tracking issues

[Hlohrum]

I was given a versa as a gift. It has worked fine the first two weeks, but the past two days it has been acting up. It has been tracking an abnormally high heart rate all day even. Even while I’m laying in bed almost asleep, it is saying my heart rate is 145. My normal RH is 56... it also is saying I got 2.5 hrs of sleep and 3 hrs of sleep. I have turned off the heart rate and turned it back on, reset the versa, and even disconnected the versa from the app and reset it that way. Nothing is fixing it. And half the time the heart rate isn’t even registering. And when I turn the heart rate function off on the watch, it still shows high readings on the app. Please help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Hlohrum, it's great to see you in our Fitbit Community. Regarding the heart rate and sleep tracking issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get these issues resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch

Finally, monitor your Fitbit Versa and see if it tracks your heart rate and sleep accurately.

Keep me posted on the outcome.

[Hlohrum]

Ok. I did all of that. It started out reading my heart rate normally (70’s) then after about 15 minutes, it jumped high again (120’s or higher). 

[JuanJoFitbit]

Hi @Hlohrum, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Hlohrum]

Thank you! 

[JuanJoFitbit]

Hi @Hlohrum, you are very welcome!

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and have a great Holidays Season! 😀

[Kraken2015]

Don't waste your time it's not fixable I have tried and they have tried it just isn't a food HR monitor.