Versa heart rate, battery draining and sleep tracking issues

[BiancaV72]

For the past 2 weeks my HR has been reading double what it actually is on my Fitbit Versa - not tracking sleep stats and battery barely lasting a day. I have done all the troubleshooting found in the 'useful' articles & forum including factory reset x 2 to no avail. What do i do? How do i contact customer service??(i don't have or want a twitter acct). Not overly impressed at this point 🙄

Moderator edit: updated subject for clarity

[Malythea]

You can contact them through the application by tapping your icon in the top left and scrolling down to help and support. Although, they likely won't be able to resolve the issue as it seems widespread with the latest update. 

[DavideFitbit]

Hello @BiancaV72, welcome to the Fitbit Community forums. 

Thank you for sharing all this information about what you've been experiencing with your Versa watch and confirming that you already tried a few troubleshooting steps found in the forums. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[BiancaV72]

Thanks DavideFitbit, i look forward to a response/follow up. Battery only lasted 4 hours today, when i took it off charge it was super hot - could barely hold it - and the leds had moisture in them. Is this salvageable or not? Not sure when it was originally bought as was given to me by a friend 8 weeks ago in original packaging - had barely been used as she has a garmin and this was a gift.

[DavideFitbit]

Thank you for your reply @BiancaV72. 

I'm aware the device is still covered by the warranty period when it's a gift. In many cases it's possible to resolve with the regular troubleshooting steps, but if this wasn't the case, the Customer Support team will you know how to proceed or what are the options available for you, so I do recommend that you continue the communication with them.  

Let me know if you have further questions. 

[BiancaV72]

Thanks DavideFitbit,

have just found out the Versa was purchased just over a year ago so I guess it is out of warranty. While I am really disappointed in its performance I am keen to give Versa, maybe the 2, a try as I really like the way it works. Would Fitbit offer a reduced price or not? I'm about to throw the Versa in the bin as I can't even get it to turn on or charge now 😞

Moderator edit: format

[DavideFitbit]

Thank you for your reply and for sharing your feedback @BiancaV72. 

Since this would be handled directly by the Customer Service team, I wouldn't be able to confirm if this is possible, but I do recommend that you consult this with them and continue the communication through e-mail, so they can let you know what options are available for you. 

Let me know if you have further questions. 

[BiancaV72]

Thanks, i've bitten the bullet and just ordered a versa 3 😊Sent from my awesome samsung A70 😊