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Versa heart rate data inaccurate

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‎05-30-2018 16:52 - last edited on ‎05-31-2018 06:21 by Moderator Alum

‎05-30-2018 16:52 - last edited on ‎05-31-2018 06:21 by Moderator Alum

I recently bought my Fitbit Versa, but the heart rate monitor is off by a factor of two! Is there a way to re calibrate it?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎05-31-2018 06:23 - last edited on ‎05-27-2025 04:48 by Fitbit Moderator

‎05-31-2018 06:23 - last edited on ‎05-27-2025 04:48 by Fitbit Moderator

It's great to welcome you @Littleuno.

Heart rate reading varies depending on several factors like movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication. If you haven't already done so, please review our information and tips for heart rate accuracy in the What should I know about my heart rate data? article.
 
If your heart rate monitor seems broken or inaccurate after taking the recommendations into account, feel free to let me know. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-31-2018 07:25

In response to AlejandraFitbit

‎05-31-2018 07:25

Hi,
Thanks for your reply. I looked over the information you sent me but it still doesn’t explain why the heart rate monitor is detecting double my actual heart rate. I checked it myself by counting beats per minute the old fashioned way and I counted 60 while the Fitbit counted 108. Could there be something wrong with my Fitbit?

Sent from my iPhone
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‎06-01-2018 08:50 - last edited on ‎05-27-2025 04:48 by Fitbit Moderator

In response to Littleuno

‎06-01-2018 08:50 - last edited on ‎05-27-2025 04:48 by Fitbit Moderator

Thanks for the update and information @Littleuno.

Since the tips provided didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎08-13-2018 12:02

In response to AlejandraFitbit

‎08-13-2018 12:02

@AlejandraFitbit I went to the dr today for a normal checkup and asked them to check my heart rate for me.I just wanted to double check the calibration as I need to be as accurate as possible for the best possible workouts. 

 

My pulse was 81 and my Fitbit showed 68. I asked her to take it again and it was the same. I need to stay atop my heart rate even when I am not working out so this is important. Really it is the only reason I bought it. Will a Starbucks app is great, I need to accurately track steps ( changes if I am just typing at my desk ) but most importantly it needs to let me know how my heart is going. 

 

I have only had the watch for less than 2 weeks. 

 

Please help.

James 

 

PS: Yes I tried the link. 

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