Versa heart rate has quit

[MinoucheG]

Over the last week, it has quit reading bpm.  First over night, then randomly during the day.  The device has been restarted, toggled on and off in the device settings, all updates checked and even a complete factory reset.  Which took all night, but I digress.  The chat customer support is either a terrible scripted process or a poor automated computer (Thanks for letting me know....and then disappearing).

There seems to nothing I can do now to restart the lights.   Suggestions welcome.

[LiliyaFitbit]

Welcome to the Fitbit Community, @MinoucheG.

I appreciate your participation in the Forums and sharing that your heart rate monitor has stopped working. Thank you for your efforts to resolve this, you can confirm the complete troubleshooting steps here. I am sorry to hear about your experience with our Support team. Thank you for your feedback, we're always working on improving our devices and user experiences, and your comments are always welcome. 

Since the issue persists, I've sent this information to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.