Versa heart rate has stopped working

[jtymny]

Heartrate on my fitbit versa device has stoped working

I don't see flashing light on the back of the watch also

even my reminder to move every hour is stoped 

I shut down the device and turn on

My heartrate feature is on 

I sync so many time 

this issue happen after the update I had.

please help. 

Update:

My fitbit versa stoped showing heartbit on the display or while doing workout 

its not picking heartbit i dont see the flashing light at the back of the watch.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @jtymny. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your heart rate tracking and reminders to move stopped working on your Fitbit Versa. Thank you for your troubleshooting efforts and sharing your concerns. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to investigate further. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.

[Pacina]

I have not received a follow up yet regarding the issue with my versa
battery draining nor heart rate issue

[LiliyaFitbit]

Hi @Pacina, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing issues with your Versa battery and heart rate. I am sorry to hear that you haven't received a follow up from our Support team. I've sent this information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

If you have any questions, feel free to let me know.