Versa heart rate inaccurately tracking

[AFoxx]

my heart rate monitor suddenly is inaccurately reading my heart rate as really high even as I sleep or lay down and records this as activity. Literally said that had like hundreds of minutes of activity As I lay still or sleep and constantly has my heart rate as 135-160Bpm almost at all times.  I have restarted and master reset My watch several times, Turned my heart monitor off and on, Shut the watch off and on, and un and reinstalled the app In my phone to no avail. Ever since the update it seems like my watch is just all over the place and I’ve never had issues before. I’m at a loss what to do other than to just turn off the heart rate feature all together or log my inactive activity as “driving” just to counteract the false activity readings. Help. 

[RicardoFitbit]

Hi @AFoxx, welcome to the Community Forums!

Thanks for bringing this to our attention and for all the details that were shared in your post. Our Support team informed me that they already provided you assistance over the phone to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Mindy_Sue]

Hi @RicardoFitbit!

Yesterday my Versa suddenly started behaving like this too. I have tried to troubleshoot it also through reset, but nothing happened. It still registers around 150/160 bpm while resting, so the activity minutes increase without any reason.