help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa heart rate information inaccurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2018 09:32 - last edited on ‎11-22-2018 05:23 by Moderator Alum

‎11-20-2018 09:32 - last edited on ‎11-22-2018 05:23 by Moderator Alum

So, I bought the Versa to track/monitor my heart rate during exercise. I have to say, I am sorely disappointed in the accuracy.

 

The resting heart rate seems to be somewhat accurate, but as soon as I start exercising the monitor is 40-50 BPM off. I compared this to a monitor I have with a chest belt and the monitor on my elliptical. I have had chats with Fitbit and they had me re sync the Fitbit and then do a hard reset, which neither worked. I tried to tighten the wrist strap, loosen the strap and move it as far as I could up the arm with no change. Is this a ongoing issue? or is there a solution? If there is no solution, seems like and expensive step counter! And it should not be advertised as a heart monitor.

 

 

Moderator edit: subject for clarity

Best Answer
2 REPLIES 2

‎11-20-2018 20:19

‎11-20-2018 20:19

@bstiger out of curiosity, what HR is your strap showing, and what Versa? Also, may I know what type of exercise you're performing?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes

‎11-22-2018 05:25 - last edited on ‎10-17-2025 08:21 by Fitbit Moderator

‎11-22-2018 05:25 - last edited on ‎10-17-2025 08:21 by Fitbit Moderator

Welcome to the Community @bstiger and @Marrrmaduke thanks for the input.

I appreciate all the efforts in trying to fix this issue. If you are seeing that your heart rate information isn't being accurate, I recommend taking a look at this post where you will be able to see some things that might be affecting this reading and some tips to improve it.

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes