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Versa heart rate information inaccurate

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‎11-20-2018 09:32 - last edited on ‎11-22-2018 05:23 by Moderator Alum

‎11-20-2018 09:32 - last edited on ‎11-22-2018 05:23 by Moderator Alum

So, I bought the Versa to track/monitor my heart rate during exercise. I have to say, I am sorely disappointed in the accuracy.

 

The resting heart rate seems to be somewhat accurate, but as soon as I start exercising the monitor is 40-50 BPM off. I compared this to a monitor I have with a chest belt and the monitor on my elliptical. I have had chats with Fitbit and they had me re sync the Fitbit and then do a hard reset, which neither worked. I tried to tighten the wrist strap, loosen the strap and move it as far as I could up the arm with no change. Is this a ongoing issue? or is there a solution? If there is no solution, seems like and expensive step counter! And it should not be advertised as a heart monitor.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎11-20-2018 20:19

‎11-20-2018 20:19

@bstiger out of curiosity, what HR is your strap showing, and what Versa? Also, may I know what type of exercise you're performing?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-22-2018 05:25

‎11-22-2018 05:25

Welcome to the Community @bstiger and @Marrrmaduke thanks for the input.

 

I appreciate all the efforts in trying to fix this issue. If you are seeing that your heart rate information isn't being accurate, I recommend taking a look at this post where you will be able to see some things that might be affecting this reading and some tips to improve it.

 

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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