Versa heart rate is getting stuck

[SoonerPenguin]

In the past few days, the heart rate has been getting stuck, and now it's not tracking at all.

This has happened numerous times during exercise, and now just during the regular course of the day.

When it started, i'd had the same clock face for over 2 months. I've tried changing back to other ones I previously downloaded, and it would still get stuck. Now it's not registering at all.

I've tried restarting (left button and bottom button press and hold) at least 4 times this morning alone.

Moderator edit: format

[JuanJoFitbit]

Hi @SoonerPenguin, it's great to see you in our Fitbit Community! I'm sorry to hear that your Versa got stuck when tracking heart rate and trying to change the clock face. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.