Versa heart rate is not accurate

[Joanfranhol]

Hi 

my heart rate monitor is very sporadic at the moment it can read 159bpm when I’m sat still... this is obviously affecting the calorie burn number. 
many advice would be useful 

thank you.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Joanfranhol, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Regarding the heart rate issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they are assisting you via email. Please reply to their last email if more help is needed and they'll be happy to follow up and assist you accordingly.

We appreciate your patience and time with this.

I'll also be around if any question arises.

[Fun2bfit4life]

Hi. I'm having same issue. I've followed all community support. Cleaned, restarted, ect. This is really important to me because heart rate is one of the biggest reasons I chose Fitbit. I'm very interested in finding a solution. Elizabeth 

[JuanJoFitbit]

Hi @Fun2bfit4life, thank you for joining us in this thread and our Fitbit Community. Thank you also for trying the recommended troubleshooting steps.

If you haven't done so, please try a factory reset. To do so on your device, try the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch

Finally, monitor your watch and see if it tracks your heart rate accurately.

Keep me posted on the outcome.

[Fun2bfit4life]

Hello
thanks for the help.
This did not fix the problem. My second fitbit is now experiencing this
same issue.

Elizabeth

[DelFitness]

My Fitbit Versa tracker has been recording an elevated heart rate since July 31st. I am currently sitting down and my heart rate is recording 162bpm. I have had the Fitbit Versa for close to a year and have not had this problem. I have restarted the Fitbit Versa numerous times and have setup from scratch and it still records an elevated heart rate. I see that others in the Fitbit community are experiencing the same issue. Please help as I rely on my Fitbit.