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Versa heart rate issue after the app update

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‎09-24-2020 10:20 - last edited on ‎09-25-2020 13:30 by

‎09-24-2020 10:20 - last edited on ‎09-25-2020 13:30 by

Help!  A couple of days ago I updated my Versa 2 to the latest Fitbit software 3.30 version.  Since this time I have continuously reset both the watch and app on my phone to try and get the HR monitor to operate properly.  I have had it working only brief periods before it crashes again.  Deleted the Fitbit app and reinstalled it this morning, and although it is syncing the HR monitor still does not work. 

 

Does anyone have experience/solution for this concern?

 

Thanks in advance! 

 

 

Moderator edit: subject for clarity 

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‎09-25-2020 13:28 - edited ‎09-25-2020 13:31

‎09-25-2020 13:28 - edited ‎09-25-2020 13:31

Welcome to the Fitbit Community, @DJsss.

 

I am sorry to hear about the issue with the heart rate monitor on your Versa watch after the latest Fitbit app update. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am glad to assist you. I recommend following our heart-rate tracking troubleshooting steps in our help article: What factors can affect my heart-rate reading on my Fitbit device?

 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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