Versa heart rate lights not working

[Una1980]

My heart rate lights don’t work. I’ve removed Versa from app, removed app from phone, reset versa and restored the watch to factory settings. I’ve cleaned the back of watch, cleaned my arm and lights still don’t flash. Also doesn’t receive calls or notifications.

Moderator edit: subject for clarity 

[SunsetRunner]

Seems you have a major problem with your Versa. Probably you still are in your warranty period, so I would advice you to call Customer Support: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=compatible&l=en_US&fs=Search&pn=1. Go to "Troubleshooting" on the right side of the page. It gives you also the opportunity to chat with someone of the Fitbit Support Team. Good luck.

[JuanJoFitbit]

@Una1980 Welcome to our Fitbit Community! I'm sorry to hear that the green lights of your Versa are not turning on even though you have tried the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

@SunsetRunner Thank you so much for your help and contribution!

See you guys later! 

[Miz_red]

I’m having this same issue. Happened a few months ago and the trouble shooting fixed it. Now it’s doing it again but not of the trouble shooting is fixing it. The heart ❤️ just flashes on the main watch face with no HR number associated and the green light on the back is nowhere to be found. Only had it for 7 months....

[JuanJoFitbit]

@Miz_red Welcome to our Fitbit Community! By the way, I'm sorry for the late response and I'm sorry to hear that your Versa stopped tracking your heart rate even though you've tried the recommended troubleshooting steps.

I'd like you to try one more workaround, which consists in performing a factory reset: On your device, open the Settings app > About > Factory Reset or Clear User Data. Just make sure to sync your Versa before the factory reset in order to avoid losing the current data that hasn't been transferred to your Dashboard.

Keep me posted on the outcome! 

[Miz_red]

Thank you. I had already done that as well with no luck.  I spoke with customer service yesterday and since my device is still within the Fitbit 1 year warranty they are sending me a new tracker. 

[CoachPCB]

Hi, the heart sensors/lights in my ionic are not working properly. The HR Display shows a heart rate of 85 which I have to assume is a default, because it is at 85 whether I’m walking, sitting or even running 4 or 5 miles… And when I’m running I know my heart rate is at least into the hundred40s or 150’s… what can I do to try and reset or get the sensor is working again? The heart rate monitor is important to me… 

[Polkymom]

My hr started acting up then stopped working completely. Then the red light started shining so bright it lit up my wrist. The the battery started lasting a half a day to a day.  Mine is a year and a half old so no warranty help for me.  I hope someone figures out how to fix it or I will not spend another dime on Fitbit. Unfortunately the factory reset didn't help either. 

[SunsetRunner]

I’m in exactly the same boat as you.  The back of my watch actually felt warm with the bright red light so I took it off.  I looked up all the troubleshooting and nothing has helped.  This was my replacement and it seem it only lasted about 6 months.  My first one quit working at 5 months.  I think I’m going to have to give up and it appears I’ve wasted money on a $200 watch that didn’t live up to what it said.  There’s too many of us having the same problems and we get treated like we are stupid or something.

[Mefkey]

I guess it' a major fabrication defect and that's so unfortunate. I had it for 14 months and all the sudden same thing. No more HR lights and battery draining at the speed of light. Spending $200 on a product that lasted just a little bit more than a year is very frustrating. I did all the troubleshooting but it looks like this can't fix this hardware issue. Is there something that can be done beside throwing it away ?

[Tampless]

same here. Got mine for Christmas last year. I’m already in my second replacement, and the heart rate is gone again! As well as it no longer will pair with notifications on my phone. Fitbit needs to start compensating for real, and fix these problems.

Moderator edit: format

[OtterlyAmazing8]

I’ve tried all of these troubleshooting ideas and it still is not working. Also the battery life has started to suffer since having this issue. Very disappointing because the watch is just over a year old and I’ve been having numerous issues since the beginning and never received true support. Perhaps with all the issues posted there is a bigger problem with the product and was sent to market too soon. 

[takechances]

I am having the same issue and I have tried everything.  Any support you can provide would be appreciated. 

Thank you.

[Shan91]

I’ve had so many issues with my versa. Received my Fitbit for Christmas 2018. By March the heart rate lights had stopped working and the battery life was draining quick. Then it just went black and the screen would come on. I received a replacement under warranty by the end of April. It’s now only September and it’s starting to do the same thing again. So disappointing. So poorly made. There is obviously an issue with how they’re manufactured with so many people having issues and it happening to me a second time. 

[BrandieLNash1]

I am having problems with the laser on my Fitbit Versa. I thought I had fixed it be cleaning the watch, shutting it down/resetting it, and removing the app as we and it’s just not coming on nor reading my heart rate.

[Sledgurl]

My Versa is also not tracking my heart rate. The light on the device is off. I've also tried doing all the steps which have been provided. It appears this is a known problem for these particular devices? 

I have been putting off calling customer service  (I hate being on the phone waiting for long periods of times). But it's now going on 3 weeks of not having it function correctly.  And I need this feature! 

[Mefkey]

It’s obvious Fitbit do not care about their customers. Their solution to my problem was « buy a new one ». Are they really serious ?

They need to recall all their products and have them fixed. If I need to buy a new one be sure it won’t be Fitbit. Fool me once ...

[Cpzver]

I try everything for my Fitbit versa.But the heart rate light still in OFF.
I bought it last July and the warranty just finished.I am disappointed for fit bit product.

HOW COME IT DIDN'T WORK IN A SHORT PERIOD.

May be need to try to Apple watch,no more fitbit

[Tampless]

Hello all, update...I have been in contact several times with Fitbit regarding their Versa scam. They refuse to acknowledge faulty hardware. This is their scam...they are selling the Versa with a now know about heart rate monitor defect, currently the product lasts several months. They then replace it for you, and will continue to do this until your year warranty runs out and you are left with no options except to buy again. The replacements seem to last less time then the original. I’ve done some research and this is a widespread issue they refuse to acknowledge. I have issued a complaint with the federal trade commission (FTC) and I urge you all to do so as well, as this business practice is illegal and our consumer rights protect us. Please don’t just switch to another product and throw away $200 as this will continue to happen if you do so. Thanks!

[Mefkey]

Thanks @Tampless for your feedback and pushing the issue a step further. I Have purchased the product in the UAE so I can’t replicate what you didas i do t live in the US. I hope others in the US will follow you and help put to light this major problem and help the rest of consumers.