Versa heart rate monitor and Bluetooth not syncing

[SimoneRemba]

I am utterly disappointed with the Fitbit Veraa product line!!!

I bought my versa in Jan 2019 with the highest expectations only to be disappointed when the screen stopped working in Dec 2019. Luckily it was still under warranty and  Fitbit were able to send me a replacement (not in the same colour i my add). 

Fast forward to June 2020 and now the replacement has stopped functioning due to the following: 

1. The heart rate monitor is not recording, registering or even flashing 

2. My phone is not connecting to the fitbit via bluetooth 

3. The watch is deleting steps

4. The watch is not synchronizing my steps to the challenges 

After 2 weeks back and forth with the Fitbit Chat support, they have informed  me that because my Fitbit has exceeded the warranty nothing can be done..... no compensation or nothing for 2 faulty watches!!

I am thinking of going back to the Fitbit Charge as that never gave me issues... or might switch to a Garmin fitness tracker all together!

Moderator edit: format

[JuanJoFitbit]

Hi @SimoneRemba, welcome to our Fitbit Community. I'm sorry to hear about the heart rate tracking and Bluetooth connection issue that your Versa has experienced. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of the first setup of the original unit.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.