This device is around the 2.5 year old mark, the pedometer works as well as it did the day I got it, notifications with vibrations still work without fail, and apps and clock faces seem completely normal - except the heart rate monitor.
After a little over a year of using this Versa, the heart rate monitor shut off completely - no reading, no red LED, no green LED. I've looked into several community threads regarding similar circumstances since then and discovered it is not an uncommon occurrence. I would just ditch the thing without question and move on to another company if it were as simple as poorly designed technology as such a pattern would suggest.
The heart rate monitor had been dead for the entire period (over a year) until just a few weeks ago, when the LED miraculously started flashing again, and Versa was recording a pulse. It was even tracking my sleep from February 2 up until just this last Friday (March 26) when, Friday night, on its charger, it had stopped working, to be discovered Saturday morning.
To date, I have attempted all troubleshooting steps, including
- restarting Versa
- toggling heart rate features on Versa
- shutting down Versa
- unpairing, then pairing Versa
- uninstalling, then reinstalling Fitbit
- restarting phone
- factory reset of Versa
There are some findings I would like to share which hint to me that it is not faulty hardware, but faulty firmware/software. When I factory reset Versa (twice [2x]), the heart rate sensor functioned properly directly following setup. However, it would fail again after restarting versa (using left and lower right buttons). I cannot answer why this is happening, but I would be almost certain that a replacement device would not remedy the issue. If anything comes to light, I would hope that the problem(s) could be fixed with a software patch.
